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SIX drives the transformation of financial markets, blending tradition and growth with global relevance. For our Workplace IT team in Zurich, we are seeking a hands-on Level 2 Onsite Supporter to ensure stable, reliable, and user-centric IT services at our Zurich site.

Tasks

  • Provide onsite 2nd level support (and backup for 1st level when required) for Windows 11 clients and standard workplace services.
  • Handle incidents and service requests via ITSM, including IMACD activities and escalation coordination.
  • Install, replace, and troubleshoot end user devices such as laptops, monitors, docking stations, and peripherals.
  • Support Microsoft 365, Active Directory / Azure AD user and access management.
  • Operate and support printers, meeting rooms, and collaboration technology (Teams Rooms, video conferencing).
  • Support Endpoint Management (Intune / Microsoft Endpoint Manager) for device enrollment, compliance checks, and software assignments.
  • Contribute to workplace standardization and lifecycle management (devices, accessories, meeting rooms).
  • Support rollouts, pilots, and refresh cycles in cooperation with central engineering teams.
  • Ensure accurate documentation of solutions, processes, and how-tos.
  • Work closely with 3rd level engineering, service providers, and internal stakeholders.
  • Support smaller workplace IT projects and continuous improvement initiatives.
  • Act as a reliable onsite counterpart for central initiatives and standards.

Requirements

  • 2–4+ years of experience in onsite IT support or IT service desk (Level 1/2) in enterprise environments.
  • Strong hands-on skills in Windows 11 and Microsoft 365 (Teams, Outlook, OneDrive, SharePoint).
  • Practical experience with hardware support and structured rollouts.
  • Solid understanding of Active Directory / Azure AD and basic Intune tasks.
  • Basic networking knowledge (TCP/IP, DNS, DHCP, VLAN fundamentals) for onsite troubleshooting.
  • Experience working with ticketing and asset processes, SLA oriented mindset.
  • High service orientation, reliability, structured working style, and clear communication.
  • German fluent (spoken and written); good English for documentation and support interaction.
  • ITIL Foundation or comparable certification.
  • Experience in large enterprise environments.
  • Know-how around Microsoft Teams Rooms and meeting room technology.
  • English certification (e.g. Cambridge B2 / C1).
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Über uns
SIX Group AG betreibt Finanzmarktinfrastruktur für die Schweiz, Spanien und weitere internationale Märkte. Das Unternehmen erbringt Dienstleistungen in den Bereichen Börsenhandel, Wertschriftenabwicklung, Finanzinformationen, Banking Services und Zahlungsverkehr. SIX verbindet Finanzinfrastruktur, Marktdaten, Clearing, Settlement, Verwahrung, Zahlungsstandards und technologische Plattformen für Banken, Händler, Investoren, Finanzdienstleister und weitere Marktteilnehmer. Die Gruppe ist im Besitz von rund 120 nationalen und internationalen Finanzinstituten und bildet eine zentrale Infrastruktur für den Schweizer Finanzplatz.
Das Team

The Workplace IT team collaborates closely with central IT teams and external partners, supporting employees onsite and contributing to continuous improvement and standardization of the workplace environment.

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